Captext — Insights https://captext.eu/blog.html Articles on knowledge capture, documentation and operational continuity for Belgian SMEs. en Captext Knowledge Continuity: Why Critical Business Knowledge Still Lives Outside Your Systems https://captext.eu/blog-knowledge-continuity.html https://captext.eu/blog-knowledge-continuity.html When employees leave, 42% of their expertise walks out with them. Discover why systems alone can't solve this. Wed, 29 Jan 2025 00:00:00 GMT Operational Documentation: Why Good Documentation Starts Before You Open a Tool https://captext.eu/blog-operational-documentation.html https://captext.eu/blog-operational-documentation.html Good documentation doesn't start with a tool — it starts with a clear understanding of your processes and priorities. Tue, 05 Nov 2024 00:00:00 GMT AI Readiness: What AI-Ready Knowledge Actually Looks Like in a Regular SME https://captext.eu/blog-ai-readiness.html https://captext.eu/blog-ai-readiness.html AI only works well when your internal knowledge is structured and findable. Here's what AI-ready knowledge actually looks like. Wed, 14 Aug 2024 00:00:00 GMT Business Succession: The Knowledge You Transfer Matters as Much as the Shares https://captext.eu/blog-succession-planning.html https://captext.eu/blog-succession-planning.html Everyone thinks about share structures during a generational transfer. But the knowledge in the founder's head determines whether the successor can truly succeed. Thu, 12 Feb 2026 00:00:00 GMT Key-Person Dependency: When One Employee Knows Too Much https://captext.eu/blog-key-person-risk.html https://captext.eu/blog-key-person-risk.html In almost every company there is one person who knows too much. Not as a compliment — as a risk. What happens if they are unavailable tomorrow? Wed, 18 Mar 2026 00:00:00 GMT Garden Centers and Seasonal Knowledge: Why the Busy Season Is the Worst Time to Discover a Knowledge Gap https://captext.eu/blog-garden-centers.html https://captext.eu/blog-garden-centers.html Seasonal operations live by tacit knowledge. Every spring the same chaos — not because the team is bad, but because the knowledge is never captured between seasons. Wed, 22 Apr 2026 00:00:00 GMT Work Instructions People Actually Use https://captext.eu/blog-werkinstructies.html https://captext.eu/blog-werkinstructies.html Most work instructions end up unread in a folder. Here's how to make ones your team actually uses — short, visual and written from real practice. Tue, 02 Jun 2026 00:00:00 GMT Knowledge Transfer at Retirement or Departure: Start Before the Resignation Letter https://captext.eu/blog-kennisoverdracht-pensioen.html https://captext.eu/blog-kennisoverdracht-pensioen.html When an experienced employee leaves, years of knowledge leave too. How to transfer it — and why you must start now, not at the handover. Tue, 02 Jun 2026 00:00:00 GMT Process Documentation for SMEs: A Practical Start Without Bureaucracy https://captext.eu/blog-procesdocumentatie-kmo.html https://captext.eu/blog-procesdocumentatie-kmo.html Process documentation needn't be a thick manual. Here's how to start practically — with the processes that truly matter, in a form your team uses. Tue, 02 Jun 2026 00:00:00 GMT